10 steps to incorporate user-testing and ensure user-centered design in projects

Do you want to confirm that your projects are meeting the needs of your users? How do you know your project is hitting the mark?
The Justice Education Society has been delivering legal education and producing legal help websites for the public for the last 30 years. They strive to make their websites and services user-centered.

Achieving Digital Equity in a Post-Digital Era: Meeting the Challenge (Session 2)

Legal Aid BC’s Achieving Digital Equity (ADE) is a year-long research project funded by the LABC/Law Foundation Legal Research Fund. It examines the barriers to access and use of digital resources by lower income BC residents. The study explores digital issues and challenges, how many are affected, and what can be done to ensure people can access the services they need,

Achieving Digital Equity in a Post-Digital Era: Meeting the Challenge (Session 1)

Legal Aid BC’s Achieving Digital Equity (ADE) is a year-long research project funded by the LABC/Law Foundation Legal Research Fund. It examines the barriers to access and use of digital resources by lower income BC residents. The study explores digital issues and challenges, how many are affected, and what can be done to ensure people can access the services they need,

How to create and host a good legal information webinar in 2022

As we move into another year of online programming, our speakers present best practices, tips, and lessons learned on how to create and host a good legal information webinar in 2022. The speakers address the following three main questions:

What are the key considerations for preparing a webinar?
What are the best ways to keep attendees engaged during a webinar?

Using Guided Pathways as a tool in public legal education and information

This webinar profiles the use of guided pathways to curate relevant legal information, help users develop an action plan, or complete forms in a specific legal area. Legal Aid BC shares its experience in developing guided pathways on My Law BC. Community Legal Education Ontario profiles its use of guided pathways featured on Steps to Justice.

Project profile: CLEO’s online course for community workers

Community Legal Education Ontario shares why they chose an online learning platform to offer their eight-week course for community workers on building skills in legal information and referral. This webinar focuses on why and how they developed the course, what the online course navigation looks like,

Using chatbots in public legal education and information

People’s Law School, Yukon Human Rights Commission and Botler AI share how they use chatbots in their public legal education and information (PLEI). They share their reasons for implementing chatbots, the benefits and challenges in using this type of service, as well as their experiences in choosing,

Working with video to present legal information

Community Legal Education Ontario shares how it uses simple and cost-effective whiteboard animation (videoscribe & doodly) and screen casting (zoom) to provide visual aids when presenting public legal information.

Transitioning from in-person to online public legal education programs

Staff from the Legal Information Society of Nova Scotia, Migrant Workers’ Centre BC, and Community Legal Clinic – Simcoe, Haliburton, Kawartha Lakes share their challenges and successes when transitioning from in-person to online PLE programming due to the Covid-19 pandemic.

Live streaming public legal education sessions on Facebook

Éducaloi shares how it live streams virtual public legal education sessions on Facebook, and how other organizations can use Open Broadcaster Software (OBS) to accomplish this.